Effective Date: 12/09/2023

At Emily London, customer satisfaction is at the heart of our brand. If you're not completely happy with your purchase, our hassle-free return and refund policy ensures a seamless experience.

1. Easy Returns & Exchanges

✅ Return Window: You have 30 days from the delivery date to request a return or exchange.
✅ Condition: Items must be unused, unwashed, with tags attached, and in original packaging.
✅ Free Exchanges: Need a different size or style? We’ll exchange it at no extra cost (subject to availability).
✅ Defective or Incorrect Items: If you receive a damaged or incorrect item, we will replace it free of charge without requiring a return.

2. Refund Process

💳 Processing Time: Refunds are issued within 5-7 business days after we receive and inspect the returned item.
📩 No Hassle Approvals: Simply email support@emilylondon.co with your order number and reason for return, and our team will guide you through the process.

3. Non-Returnable Items

❌ Items on final sale, lingerie, swimwear, and accessories (for hygiene reasons) cannot be returned.

4. How to Initiate a Return

1️⃣ Email support@emilylondon.co with your order details.
2️⃣ Our team will provide return instructions and a shipping label if applicable.
3️⃣ Once we receive your returned item, we will process your refund or exchange promptly.

We are committed to making your shopping experience worry-free. If you have any questions, feel free to contact us.

Thank you for choosing Emily London—where fashion meets confidence!